San Francisco and San Carlos labs Full Time, Mondays to Fridays, 8:00am to 5pm
About Us MBC BioLabs is dedicated to helping life-science startups succeed – we like to say that we enable awesome. We have helped launch and grow 198 companies in our biotech incubator since 2013, and these companies have brought 53 therapeutics into clinical trials and have gone on to raise over $4.75B! Our labs and team members allow startups to be fast, focused, and frugal.
MBC BioLabs has three sites: one in San Francisco and two campuses in San Carlos; and 11 terrific team members. Our goal is to provide excellent customer service and dependable facilities. We want to be great so that our clients can be great. To achieve excellent customer service we are remaking ourselves in the image of Toyota by building a culture that is based on Respect for People and Continuous Improvement, and we’ve made great progress. Our team has embraced our mission, our clients, and dedication to improvement. We want to accelerate our progress by bringing aboard an Operations Manager that shares these values and who wants to be part of an organization that can make a profound impact human health and wellbeing.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
You will be responsible for
Leading a team of 12; ensuring their professional growth and job satisfaction
Ensuring a customer-centered culture by developing a strong rapport with clients and use insights into their evolving needs to develop and implement unique service offerings
Inculcate efficient and sustainable processes to meet our client needs
Create processes to ensure that our facilities are reliable and robust
Forge strong partnerships with suppliers and manage inventory
Skills and Experience
Experience in a client-service environment is essential; no prior lab experience required; we’ll teach you about labs if you teach our team the ways of Lean
Led teams of at least five people
Experience in Lean culture and practices
Exceptional people leader with a track record of selecting, training, and inspiring team members
Highly organized and results driven
Strong communication and presentation skills
Just like our team members, we want someone that is kind and fun to be around
Strong interpersonal skills, a connector, with genuine interest in supporting the success of others
Self-motivated, routinely initiate and deliver projects successfully with minimal supervision
Why MBC BioLabs? For the last 14 years, we have been working to transform the life-science industry by enabling entrepreneurial scientists to create successful companies! It used to be that it took millions of dollars and 6-10 months before a biotech startup could do their first experiment. We have radically changed that paradigm. Our labs allow startups to start gathering critical data in their first week – if not their first day; and they can do this for as little as couple of thousand dollars per month.
We give entrepreneurial scientists with a dream a chance to prove the value of their technology even though the venture community may have turned their back on them. When we started this 6 years ago, everyone said this would be a waste of time – “you’ll just create an intensive care unit for little companies.” Since we opened the doors of MBC BioLabs we have helped 198 companies get going, and those companies have gone on to raise over $4.75 billion and bring more than a dozen treatments to the clinic. This is what we mean when we say, we enable awesome!
However, we are not finished yet. We believe that we can continue to innovate. Working with you, we can find ways to make our startups even faster and more efficient, and that these improvements will mean that even more great science will turn into important treatments for patients.