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Fair Chance Ordinance

Our current job openings:

Multi-Unit Operations Manager to
Lead and Continuously Improve Coworking Laboratories

Do Work that Matters. Enable Awesome. Have Fun. Grow with Us.

Are you familiar with coworking spaces? Imagine that . . . for life science laboratories.

As Operations Manager, you’ll collaborate with the executive leadership team to set direction, lead and develop people, serve clients, manage operations, and apply lean thinking & systematic problem solving to continuously improve.

We currently operate three coworking laboratories with 12 team members and have plans to triple in size in the next two years. You’ll directly lead each lab’s site lead and partner with the site lead to collaboratively lead the rest of the team. Your leadership will make sure that our facilities are robust, productive, and fun and that our team is proud, growing, and happy.

You want to do work that matters.
As a leader of people, you love the opportunity to enable awesome in others.
You believe that we should have fun at work – with our teammates and our clients.
You hate stagnation, and instead want to grow with us.

Join us!

Why MBC BioLabs:

We launched MBC BioLabs to solve an important problem – some of the most important discoveries – ideas that could save lives – are often passed over. To solve this problem, we developed a new model. We rent space as small as a single bench in beautiful and well-equipped labs. Now, scientific entrepreneurs can turn their ideas into reality even if all they have is a credit card and a dream.

Our team is what makes this possible. Working together, we keep the labs efficient. By responding to our clients’ requests, keeping the labs well organized and clean, and maintaining fully functional equipment – we allow the scientists to focus on science.

Your Special Sauce:

You thrive at the intersection of people development, customer service, and operations improvement.

  • Respect for people is at the foundation of your leadership.
  • With a strong team identity, you enjoy collaborative decision making and work environments.
  • You have a growth mindset and appreciate the iterative process of learning and improving.

At MBC BioLabs, we practice lean continuous improvement and serve the life science biotech industry. While you don’t need direct experience in either, you do have to be interested and willing to learn new ways of thinking and working (and apply them and teach them to others!)

Your Role and Responsibilities:

As Operations Manager, you report directly to the executive leadership team, supporting the day-to-day laboratory operations, facilities management, and lean improvement operations.

Responsibilities include, but are not limited to:

  • Supporting Facilities and operations for the San Francisco and San Carlos campuses totaling 78,000 square feet and growing to >200,000 square feet
  • Lead and develop Site Leads so that they effectively lead teams, manage sites, develop people, and improve operations
  • Collaboratively lead, teach, and coach a growing team dedicated to ensuring an exceptional client and laboratory experience
  • Develop strong rapport with clients and use insights into their evolving needs to develop and implement unique service offerings that maintain our leadership position with entrepreneurs
  • Collaborating with leadership in direction setting, decision making and process changes
  • Developing aligned key performance indicators and maintaining visual management systems
  • Facilitate efficient and sustainable building, technology and people processes to meet our client needs and comply with regulatory and EHS requirements
  • Program manage routine operations and special projects
  • Forge strong partnerships with suppliers, negotiate effective purchase agreements and manage inventory
  • Oversee new construction for our continued expansion

Your Skills & Experience:

  • Experience in leading people, with a track record of selecting and nurturing strong performers
  • Experience in a client-service environment, with proven abilities to deliver exceptional service standards
  • Strong interpersonal skills, a connector, with genuine interest in supporting the success of others
  • Experience managing day-to-day operations
  • Collaborative leadership and work style
  • Experience in (or ability and willingness to learn and adapt quickly) lean thinking, culture, and practices

Community Success Partner

Job Location: 930 Brittan Ave, San Carlos
Work Days / Shift: Full Time, Mondays to Fridays, 8:30am to 5pm

Do Work that Matters. Enable Awesome. Have Fun. Grow with Us.

Your contribution would help us have an amazing community of biotech startups that work fast, have fun and win!

You want to do work that matters.
As a people person, you love the opportunity to enable awesome in others.
You believe that we should have fun at work – with our teammates and our clients.
You hate stagnation, and instead want to grow with us.

About Us

We launched MBC BioLabs to solve an important problem – some of the most important discoveries – ideas that could save lives – are often passed over. To solve this problem, we developed a new model. We rent space as small as a single lab bench in beautiful and well-equipped facilities. Now, scientific entrepreneurs can turn their ideas into reality even if all they have is a credit card and a dream. Our labs have been a wildly successful experiment.  We have helped launch 240 companies that have brought 54 programs to the clinic and raised over $7 billion.

We opened our first space in 2007 in a small lab for 6 companies. Now we have grown to 104 companies and will be opening two new facilities that will be home to more than 250 companies.

Job Overview

We’re an organization that is constantly learning and improving. We’re looking for team members who want the challenge of finding innovative ways to enhance our customer service.

MBC BioLabs is actively searching for a Community Success Partner.  This position reports to Linda Eng, MBC BioLabs’ Chief People Person who is responsible for providing exceptional customer service for our growing client community in San Francisco and San Carlos.

The ideal candidate excels in customer service roles that require a high degree of interpersonal sensitivity and enjoys ensuring a positive client experience.  This individual will have strong verbal and written communication skills and proven administrative skills. We are seeking someone who operates best in an environment of teamwork and collaboration, demonstrates good judgment when solving problems, effectively handles competing priorities and meets deadlines while paying attention to detail, accuracy, and follow-through.

This role requires flexibility. MBC BioLabs is growing. Responsibilities and opportunities will evolve as we grow!

Responsibilities:

  • Welcome and help our community of residents as well as visitors to our sites

    • Become an expert in our programs and services and provide information about them to new or existing residents
    • Ensure our clients/residents are satisfied with our programs and services, ensure they know about the various services we offer and seek client input about improvements or new services that would be of interest
    • Address client questions and requests efficiently and accurately
  • Plans and coordinates events: seminars and community socials
  • Marketing, press releases, and social media outreach

    • Newsletter
    • Social media

Qualifications:

  • Great communication skills, including written and verbal communication
  • Patience, empathy and professionalism
  • Strong organizational skills, ability to juggle competing priorities and meet deadlines
  • Thorough and well organized, provide efficient administrative support that is accurate and timely
  • Demonstrates good judgment, problem solving and decision-making capabilities
  • Strong computer skills, including Microsoft Office 365, data entry, website navigation and other software
  • Effective time management, prioritization and multitasking skills
  • A collaborative, team player
  • Flexible and adaptable, proactively learns new skills and enjoys taking on different responsibilities when needed

Education & Experience:

  • 3 or more years in Customer Service or Marketing and Communications
  • Associate Degree or equivalent, Bachelor’s Degree
  • Word, Excel, PowerPoint, Google Suite, MailChimp

Salary & Application:

Sure, we provide competitive wages, but we also provide health benefits, paid vacation, mass transit bonus, and a 401K retirement program. Please apply – we’d love to see if you are a good fit for our team.  Send your resume to linda.eng@mbcbiolabs.com.